RESULTS 2020
PRODUCTS

                                    Insurance Company of the Year 2020 Announced

Critical Illness Product

CompanyProduct Satisfaction1Cost of Product2Satisfaction on R.O.I.3Product Innovation4Customer Overall Rating5Benchmark Veterans Rating6Awards Status 20207
AXA Hong Kong and Macau7.756.877.437.03★★★★★★★★★Best in Class
Chubb Life Insurance Company Ltd.8.576.727.367.28★★★★★★★★★Outstanding Achiever
Tahoe Life Insurance Company Limited7.006.547.147.21The Rest★★★★Outstanding Achiever
YF Life Insurance International Ltd7.006.317.296.83The Rest★★★★Outstanding Achiever
AIA International Limited7.856.497.407.32The RestNo Rating
FTLife Insurance Company Limited7.416.407.297.14The RestNo Rating
Hang Seng Insurance Company Limited8.066.367.586.93The RestNo Rating
Manulife (International) Limited7.706.537.206.90The RestNo Rating
Prudential Hong Kong Limited6.966.607.196.87The RestNo Rating
Generali Life (Hong Kong) Limited7.566.617.657.11★★★★★No Rating
Hong Kong Life Insurance Limited7.446.517.337.04★★★★★No Rating
Blue Insurance Limited7.006.317.296.83★★★★No Rating
Bowtie Life Insurance8.506.557.676.85★★★★No Rating
BOC Life7.006.547.147.21★★★No Rating
China Life Insurance (Overseas) Company Limited7.686.517.437.20★★★No Rating
FWD Life Insurance Company (Bermuda) Limited7.676.697.567.27★★★No Rating
HSBC Life (International) Limited7.336.567.116.84★★★No Rating
Sun Life Hong Kong7.386.447.407.06★★★No Rating

Definitions:
1Product Satisfaction
The overall Satisfaction for Critical Illness product, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

2Cost of Product
Satisfaction for Cost of Product and Value-for-Money as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

3Satisfaction on R.O.I.
Satisfaction of Return on Investment, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

4Product Innovation
Product Innovation as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

5Customer Overall Rating
Aggregated rating of the following scores from the BENCHMARK 2019-2020 Insurance Survey: Product Satisfaction, the satisfaction of Cost of Product, satisfaction on R.O.I, and satisfaction on Product Innovation.

6Benchmark Veterans Rating
Overall rating by BENCHMARK's independent industry veteran jurors considering these attributes: Financial Strength, Responsible Investing, Needs Alignment, Product Features, Flexibility, Value for Money and Customer Care.

7Awards Status 2020
Awarding of the Best-in-Class and Outstanding Achiever status is based on Voice-of-Customers and veteran jurors' scores, both having a weight of 50%. Insurers who have not voluntarily disclosed or declined to accept an invitation to disclose their practices, are not eligible to win a status.
Healthcare Product

CompanyProduct Satisfaction1Cost of Product2Satisfaction on R.O.I.3Product Innovation4Customer Overall Rating5Benchmark Veterans Rating6Awards Status 20207
AXA Hong Kong and Macau8.016.497.407.32★★★★★★★★★Best in Class
Bowtie Life Insurance8.156.547.467.42★★★★★No Rating
FWD Life Insurance Company (Bermuda) Limited7.916.617.657.11★★★★No Rating
Generali Life (Hong Kong) Limited7.926.727.367.28★★★★No Rating
Hong Kong Life Insurance Limited8.406.557.676.85★★★★No Rating
Tahoe Life Insurance Company Limited8.406.547.147.21★★★★No Rating
Blue Insurance Limited7.336.977.437.36★★★No Rating
China Life Insurance (Overseas) Company Limited8.066.367.586.93★★★No Rating
Chubb Life Insurance Company Ltd.7.836.877.437.03★★★No Rating
HSBC Life (International) Limited7.696.517.437.20★★★No Rating
Sun Life Hong Kong8.036.517.337.04★★★No Rating
AIA International Limited7.686.407.297.14The RestNo Rating
BOC Life7.516.537.206.90The RestNo Rating
Hang Seng Insurance Company Limited7.766.607.196.87The RestNo Rating
Manulife (International) Limited7.516.447.407.06The RestNo Rating
Prudential Hong Kong Limited7.876.567.116.84The RestNo Rating
FTLife Insurance Company Limited7.576.397.196.88The RestNo Rating
YF Life Insurance International Ltd7.526.317.296.83The RestNo Rating

Definitions:
1Product Satisfaction
The overall Satisfaction for Critical Illness product, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

2Cost of Product
Satisfaction for Cost of Product and Value-for-Money as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

3Satisfaction on R.O.I.
Satisfaction of Return on Investment, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

4Product Innovation
Product Innovation as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

5Customer Overall Rating
Aggregated rating of the following scores from the BENCHMARK 2019-2020 Insurance Survey: Product Satisfaction, the satisfaction of Cost of Product, satisfaction on R.O.I, and satisfaction on Product Innovation.

6Benchmark Veterans Rating
Overall rating by BENCHMARK's independent industry veteran jurors considering these attributes: Financial Strength, Responsible Investing, Needs Alignment, Product Features, Flexibility, Value for Money and Customer Care.

7Awards Status 2020
Awarding of the Best-in-Class and Outstanding Achiever status is based on Voice-of-Customers and veteran jurors' scores, both having a weight of 50%. Insurers who have not voluntarily disclosed or declined to accept an invitation to disclose their practices, are not eligible to win a status.
Investment-linked Assurance Scheme

CompanyProduct Satisfaction1Cost of Product2Satisfaction on R.O.I.3Product Innovation4Customer Overall Rating5Benchmark Veterans Rating6
AXA Hong Kong and Macau8.176.697.567.27★★★★No Rating
BOC Life8.056.617.657.11★★★★No Rating
FTLife Insurance Company Limited7.686.977.437.36★★★★No Rating
FWD Life Insurance Company (Bermuda) Limited8.526.367.586.93★★★★No Rating
AIA International Limited7.716.547.467.42★★★No Rating
China Life Insurance (Overseas) Company Limited7.966.557.676.85★★★No Rating
Chubb Life Insurance Company Ltd.7.846.547.147.21★★★No Rating
HSBC Life (International) Limited7.746.407.297.14The RestNo Rating
Manulife (International) Limited7.716.537.206.90The RestNo Rating
Prudential Hong Kong Limited7.576.607.196.87The RestNo Rating
Sun Life Hong Kong7.106.447.407.06The RestNo Rating
Tahoe Life Insurance Company Limited6.736.567.116.84The RestNo Rating
YF Life Insurance International Ltd7.386.317.296.83The RestNo Rating

Definitions:
1Product Satisfaction
The overall Satisfaction for Critical Illness product, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

2Cost of Product
Satisfaction for Cost of Product and Value-for-Money as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

3Satisfaction on R.O.I.
Satisfaction of Return on Investment, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

4Product Innovation
Product Innovation as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

5Customer Overall Rating
Aggregated rating of the following scores from the BENCHMARK 2019-2020 Insurance Survey: Product Satisfaction, the satisfaction of Cost of Product, satisfaction on R.O.I, and satisfaction on Product Innovation.

6Benchmark Veterans Rating
Overall rating by BENCHMARK's independent industry veteran jurors considering these attributes: Financial Strength, Responsible Investing, Needs Alignment, Product Features, Flexibility, Value for Money and Customer Care.
Qualifying Deferred Annuity Policy

CompanyBenchmark Veterans Rating1Awards Status 20202
Sun Life Hong Kong★★★★★Best in Class
Generali Life (Hong Kong) Limited★★★★★Outstanding Achiever

Definitions:
1Benchmark Veterans Rating
Overall rating by BENCHMARK's independent industry veteran jurors considering these attributes: Financial Strength, Responsible Investing, Needs Alignment, Product Features, Flexibility, Value for Money and Customer Care.

2Awards Status 2020
Awarding of the Best-in-Class and Outstanding Achiever status is based on veteran jurors' scores. Insurers who have not voluntarily disclosed or declined to accept an invitation to disclose their practices, are not eligible to win a status.
Retirement Product

CompanyProduct Satisfaction1Cost of Product2Satisfaction on R.O.I.3Product Innovation4Customer Overall Rating5Benchmark Veterans Rating6Awards Status 20207
YF Life Insurance International Ltd7.386.317.296.83The Rest★★★★★Best in Class
Generali Life (Hong Kong) Limited8.506.727.367.28★★★★★★★★★Outstanding Achiever
FWD Life Insurance Company (Bermuda) Limited8.536.617.657.11★★★★★No Rating
AXA Hong Kong and Macau8.166.497.407.32★★★★No Rating
Hong Kong Life Insurance Limited8.316.557.676.85★★★★No Rating
BOC Life8.036.537.206.90★★★No Rating
China Life Insurance (Overseas) Company Limited7.976.367.586.93★★★No Rating
Chubb Life Insurance Company Ltd.8.006.877.437.03★★★No Rating
HSBC Life (International) Limited7.626.517.437.20★★★No Rating
Manulife (International) Limited7.726.447.407.06★★★No Rating
AIA International Limited7.676.407.297.14The RestNo Rating
FTLife Insurance Company Limited7.896.397.196.88The RestNo Rating
Prudential Hong Kong Limited7.556.567.116.84The RestNo Rating
Sun Life Hong Kong7.036.517.337.04The RestNo Rating
Tahoe Life Insurance Company Limited7.006.547.147.21The RestNo Rating
Hang Seng Insurance Company Limited7.106.607.196.87The RestNo Rating

Definitions:
1Product Satisfaction
The overall Satisfaction for Critical Illness product, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

2Cost of Product
Satisfaction for Cost of Product and Value-for-Money as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

3Satisfaction on R.O.I.
Satisfaction of Return on Investment, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

4Product Innovation
Product Innovation as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

5Customer Overall Rating
Aggregated rating of the following scores from the BENCHMARK 2019-2020 Insurance Survey: Product Satisfaction, the satisfaction of Cost of Product, satisfaction on R.O.I, and satisfaction on Product Innovation.

6Benchmark Veterans Rating
Overall rating by BENCHMARK's independent industry veteran jurors considering these attributes: Financial Strength, Responsible Investing, Needs Alignment, Product Features, Flexibility, Value for Money and Customer Care.

7Awards Status 2020
Awarding of the Best-in-Class and Outstanding Achiever status is based on Voice-of-Customers and veteran jurors' scores, both having a weight of 50%. Insurers who have not voluntarily disclosed or declined to accept an invitation to disclose their practices, are not eligible to win a status.
Savings Product

CompanyProduct Satisfaction1Cost of Product2Satisfaction on R.O.I.3Product Innovation4Customer Overall Rating5Benchmark Veterans Rating6Awards Status 20207
AXA Hong Kong and Macau7.456.497.407.32★★★★★★★★Best in Class
Tahoe Life Insurance Company Limited7.706.547.147.21★★★★★★★Outstanding Achiever
Sun Life Hong Kong7.366.517.337.04The Rest★★★★★Outstanding Achiever
Generali Life (Hong Kong) Limited8.226.727.367.28★★★★★No Rating
Blue Insurance Limited7.336.977.437.36★★★★No Rating
Chubb Life Insurance Company Ltd.8.006.877.437.03★★★★No Rating
FWD Life Insurance Company (Bermuda) Limited7.976.617.657.11★★★★No Rating
Hong Kong Life Insurance Limited7.976.557.676.85★★★★No Rating
BOC Life7.836.537.206.90★★★No Rating
China Life Insurance (Overseas) Company Limited8.056.367.586.93★★★No Rating
Manulife (International) Limited7.456.447.407.06★★★No Rating
AIA International Limited7.356.407.297.14The RestNo Rating
Hang Seng Insurance Company Limited7.416.607.196.87The RestNo Rating
HSBC Life (International) Limited7.056.517.437.20The RestNo Rating
YF Life Insurance International Ltd7.406.317.296.83The RestNo Rating
FTLife Insurance Company Limited7.146.397.196.88The RestNo Rating
Prudential Hong Kong Limited6.966.567.116.84The RestNo Rating

Definitions:
1Product Satisfaction
The overall Satisfaction for Critical Illness product, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

2Cost of Product
Satisfaction for Cost of Product and Value-for-Money as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

3Satisfaction on R.O.I.
Satisfaction of Return on Investment, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

4Product Innovation
Product Innovation as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

5Customer Overall Rating
Aggregated rating of the following scores from the BENCHMARK 2019-2020 Insurance Survey: Product Satisfaction, the satisfaction of Cost of Product, satisfaction on R.O.I, and satisfaction on Product Innovation.

6Benchmark Veterans Rating
Overall rating by BENCHMARK's independent industry veteran jurors considering these attributes: Financial Strength, Responsible Investing, Needs Alignment, Product Features, Flexibility, Value for Money and Customer Care.

7Awards Status 2020
Awarding of the Best-in-Class and Outstanding Achiever status is based on Voice-of-Customers and veteran jurors' scores, both having a weight of 50%. Insurers who have not voluntarily disclosed or declined to accept an invitation to disclose their practices, are not eligible to win a status.
Term Life Insurance​

CompanyProduct Satisfaction1Cost of Product2Satisfaction on R.O.I.3Product Innovation4Customer Overall Rating5Benchmark Veterans Rating6
Blue Insurance Limited7.866.977.437.36★★★★★No Rating
Transamerica Life (Bermuda) Ltd8.076.697.567.27★★★★★No Rating
AXA Hong Kong and Macau7.936.497.407.32★★★★No Rating
Chubb Life Insurance Company Ltd.7.756.877.437.03★★★★No Rating
FWD Life Insurance Company (Bermuda) Limited7.716.617.657.11★★★★No Rating
Generali Life (Hong Kong) Limited7.536.727.367.28★★★★No Rating
Hong Kong Life Insurance Limited7.716.557.676.85★★★★No Rating
AIA International Limited7.756.407.297.14★★★No Rating
Bowtie Life Insurance7.336.547.467.42★★★No Rating
HSBC Life (International) Limited7.496.517.437.20★★★No Rating
Manulife (International) Limited7.546.447.407.06★★★No Rating
Sun Life Hong Kong7.616.517.337.04★★★No Rating
BOC Life7.786.537.206.90The RestNo Rating
China Life Insurance (Overseas) Company Limited7.576.367.586.93The RestNo Rating
FTLife Insurance Company Limited7.606.397.196.88The RestNo Rating
Hang Seng Insurance Company Limited7.436.607.196.87The RestNo Rating
Tahoe Life Insurance Company Limited7.286.547.147.21The RestNo Rating
Prudential Hong Kong Limited7.136.567.116.84The RestNo Rating
YF Life Insurance International Ltd7.366.317.296.83The RestNo Rating

Definitions:
1Product Satisfaction
The overall Satisfaction for Critical Illness product, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

2Cost of Product
Satisfaction for Cost of Product and Value-for-Money as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

3Satisfaction on R.O.I.
Satisfaction of Return on Investment, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

4Product Innovation
Product Innovation as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

5Customer Overall Rating
Aggregated rating of the following scores from the BENCHMARK 2019-2020 Insurance Survey: Product Satisfaction, the satisfaction of Cost of Product, satisfaction on R.O.I, and satisfaction on Product Innovation.

6Benchmark Veterans Rating
Overall rating by BENCHMARK's independent industry veteran jurors considering these attributes: Financial Strength, Responsible Investing, Needs Alignment, Product Features, Flexibility, Value for Money and Customer Care.

7Awards Status 2020
Awarding of the Best-in-Class and Outstanding Achiever status is based on Voice-of-Customers and veteran jurors' scores, both having a weight of 50%. Insurers who have not voluntarily disclosed or declined to accept an invitation to disclose their practices, are not eligible to win a status.
Universal Life Insurance

CompanyProduct Satisfaction1Cost of Product2Satisfaction on R.O.I.3Product Innovation4Customer Overall Rating5Benchmark Veterans Rating6Awards Status 20207
YF Life Insurance International Ltd7.116.317.296.83The Rest★★★★Outstanding Achiever
Generali Life (Hong Kong) Limited8.406.727.367.28★★★★★No Rating
Transamerica Life (Bermuda) Ltd8.086.697.567.27★★★★★No Rating
AXA Hong Kong and Macau8.296.497.407.32★★★★No Rating
Chubb Life Insurance Company Ltd.7.926.877.437.03★★★★No Rating
FWD Life Insurance Company (Bermuda) Limited7.756.617.657.11★★★★No Rating
AIA International Limited7.756.407.297.14★★★No Rating
BOC Life8.066.537.206.90★★★No Rating
China Life Insurance (Overseas) Company Limited7.896.367.586.93★★★No Rating
Hong Kong Life Insurance Limited7.546.557.676.85★★★No Rating
Manulife (International) Limited7.896.447.407.06★★★No Rating
FTLife Insurance Company Limited8.006.397.196.88The RestNo Rating
Hang Seng Insurance Company Limited7.916.607.196.87The RestNo Rating
HSBC Life (International) Limited7.436.517.437.20The RestNo Rating
Sun Life Hong Kong7.566.517.337.04The RestNo Rating
Prudential Hong Kong Limited7.816.567.116.84The RestNo Rating

Definitions:
1Product Satisfaction
The overall Satisfaction for Critical Illness product, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

2Cost of Product
Satisfaction for Cost of Product and Value-for-Money as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

3Satisfaction on R.O.I.
Satisfaction of Return on Investment, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

4Product Innovation
Product Innovation as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

5Customer Overall Rating
Aggregated rating of the following scores from the BENCHMARK 2019-2020 Insurance Survey: Product Satisfaction, the satisfaction of Cost of Product, satisfaction on R.O.I, and satisfaction on Product Innovation.

6Benchmark Veterans Rating
Overall rating by BENCHMARK's independent industry veteran jurors considering these attributes: Financial Strength, Responsible Investing, Needs Alignment, Product Features, Flexibility, Value for Money and Customer Care.

7Awards Status 2020
Awarding of the Best-in-Class and Outstanding Achiever status is based on Voice-of-Customers and veteran jurors' scores, both having a weight of 50%. Insurers who have not voluntarily disclosed or declined to accept an invitation to disclose their practices, are not eligible to win a status.
Voluntary Health Insurance Scheme

CompanyBenchmark Veterans Rating1Awards Status 20202
AXA Hong Kong and Macau★★★★★Best in Class
FTLife Insurance Company Limited★★★★Outstanding Achiever

Definitions:
1Benchmark Veterans Rating
Overall rating by BENCHMARK's independent industry veteran jurors considering these attributes: Financial Strength, Responsible Investing, Needs Alignment, Product Features, Flexibility, Value for Money and Customer Care.

2Awards Status 2020
Awarding of the Best-in-Class and Outstanding Achiever status is based on veteran jurors' scores. Insurers who have not voluntarily disclosed or declined to accept an invitation to disclose their practices, are not eligible to win a status.
Whole-Life Insurance

CompanyProduct Satisfaction1Cost of Product2Satisfaction on R.O.I.3Product Innovation4Customer Overall Rating5Benchmark Veterans Rating6Awards Status 20207
FTLife Insurance Company Limited7.146.397.196.88The Rest★★★★★Best in Class
Chubb Life Insurance Company Ltd.8.006.877.437.03★★★★★★★★Outstanding Achiever
Generali Life (Hong Kong) Limited8.226.727.367.28★★★★★No Rating
Transamerica Life (Bermuda) Ltd8.006.697.567.27★★★★★No Rating
FWD Life Insurance Company (Bermuda) Limited7.976.617.657.11★★★★No Rating
Hong Kong Life Insurance Limited7.976.557.676.85★★★★No Rating
AXA Hong Kong and Macau7.456.497.407.32★★★No Rating
BOC Life7.836.537.206.90★★★No Rating
China Life Insurance (Overseas) Company Limited8.056.367.586.93★★★No Rating
Manulife (International) Limited7.456.447.407.06★★★No Rating
Tahoe Life Insurance Company Limited7.706.547.147.21★★★No Rating
AIA International Limited7.356.407.297.14The RestNo Rating
Hang Seng Insurance Company Limited7.416.607.196.87The RestNo Rating
HSBC Life (International) Limited7.056.517.437.20The RestNo Rating
Sun Life Hong Kong7.366.517.337.04The RestNo Rating
YF Life Insurance International Ltd7.406.317.296.83The RestNo Rating
Prudential Hong Kong Limited6.966.567.116.84The RestNo Rating

Definitions:
1Product Satisfaction
The overall Satisfaction for Critical Illness product, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

2Cost of Product
Satisfaction for Cost of Product and Value-for-Money as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

3Satisfaction on R.O.I.
Satisfaction of Return on Investment, as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

4Product Innovation
Product Innovation as rated by self-claimed clients of insurers, from the BENCHMARK 2019-2020 Insurance Survey.

5Customer Overall Rating
Aggregated rating of the following scores from the BENCHMARK 2019-2020 Insurance Survey: Product Satisfaction, the satisfaction of Cost of Product, satisfaction on R.O.I, and satisfaction on Product Innovation.

6Benchmark Veterans Rating
Overall rating by BENCHMARK's independent industry veteran jurors considering these attributes: Financial Strength, Responsible Investing, Needs Alignment, Product Features, Flexibility, Value for Money and Customer Care.

7Awards Status 2020
Awarding of the Best-in-Class and Outstanding Achiever status is based on Voice-of-Customers and veteran jurors' scores, both having a weight of 50%. Insurers who have not voluntarily disclosed or declined to accept an invitation to disclose their practices, are not eligible to win a status.

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